Award Winning Customer Service and Support

At Premier Business Products, our customer’s productivity and satisfaction are truly our top priorities. To this end, we go to great lengths to ensure timely, efficient, effective, and courteous customer service.

Our award-winning Service Department, comprised of technicians, certified network engineers, and technology consultants, are experts in their fields. Through ongoing education and training, these men and women are continually deepening their knowledge and skills, earning the latest accreditations and manufacturer certifications.  Our employees leverage their comprehensive knowledge to provide you with the singular technical assistance Premier Business Products is known for. We are immensely proud of their achievements and honored to be able to share their unique expertise and experience with you.

We are similarly proud of the contributions of Premier Business Products’s exceptional Customer Support Team. Our dedicated clerical professionals, in-house technicians, and branch managers ensure your continuing satisfaction with their friendly, knowledgeable, and personal attention.

When it comes to office solutions and the product technology it brings, including service needs and repair, we are known for our fast, reliable and extremely effective performance. Premier Business Products’ service center sets us apart from other providers in Michigan while establishing ongoing confidence in each customer’s level of satisfaction. Regardless of where or what products you have acquired, it’s rare to find outstanding service and follow-up like ours.

We hire only the most reliable, experienced technicians, and then arm them with the latest, cutting edge technology tools. We can utilize remote diagnostics to expeditiously assess where your needs lie, quickly providing the fastest “service call” possible. Our certified service engineers provide expert diagnostic and repair services on the following machines:

  • Laser printers
  • Copiers
  • Fax machines
  • MFPs
  • Plotters
  • Wide format printers

Premier Business Products is well established as the leading supplier of digital duplicating products and print-finishing equipment.



Year after year, Premier Business Products has been synonymous with high-quality products, great reliability, and a high level of immediate customer response throughout Michigan. Our call center is staffed and ready to assist you 24/7 and, as a result, our service is consistently rated among the best in the industry.
Want more information? Have an equipment-service suggestion? We can set up a regular maintenance schedule for all of your office equipment, such as printers and copiers, in one cost-effective package, keeping them running in top condition and reducing the likelihood of major equipment failures and costly downtime.

Need Service Now?

If you are already a Premier Business Products customer, your equipment will likely have been tagged with a Premier Business Products Equipment ID number. Typically found on a sticker somewhere near the main power switch.

If your equipment has not yet been tagged with a Premier Business Products ID number and/or you are not yet a Premier Business Products customer, please complete the form below with the serial number of the machine and we can get started.

If you prefer, you may also contact us by phone, email, or chat by using the instant chat/automated attendant located in the bottom right of this page. Our phone number is shown in the footer if you'd simply prefer to give us a call.

Service Repair Request Form