Phone: 248-822-3535
Position Profile:  The Network Support Technician is an IT infrastructure generalist who provides support for all of our business customers.  This includes support for PC's, printers, fax machines, copiers/scanners, data network equipment, servers and other infrastructure systems, as well as software/hardware installs, moves, changes and uninstalls.  We are only accepting local Detroit-area candidates for this position.

Responsibilities Include: 
  • General MFP troubleshooting and repair
  • MFP installation, print drivers, scan to email, scan to network, etc.
  • Good Communication skills
  • Microsoft Windows XP
    • Windows 7
    • Windows 8
    • Microsoft Windows Server 2003/2008/2012
    • Microsoft Office 2007/2010/2013/365
    • MS Office/Excel/Outlook/PowerPoint
  • Knowledge of TCP/IP and Internet protocols, firewalls, routing and switching technologies
  • Troubleshoot IT hardware and software problems in a helpdesk environment
  • Install and configure software
  • PC General troubleshooting/Instillation in a network environment
  • Monitor and control the computer in accordance with established standards
  • Assist in system operations by setting up, operating, and maintaining computer peripherals
  • Operate and monitor systems performance via console and online terminals
  • May assist in restart jobs; consulting technical staff when the cause of the problem is not apparent
  • Assist in maintaining records to supplement logs; including problem documentation, actions taken, file identification and similar data

Additional Skills/qualities: 
  • Telephone wiring and systems
  • Fiber optic wiring and systems
  • Server and Storage
  • Data Network including routing & network design
  • Project Management experience
  • Associates degree preferred in computer science or related degree or equivalent combination of experience
  •  Basis hardware repair and maintenance skills

Compensation Plan:
  • Competitive Salary
  • Health Care
  • 401k
  • Dental
  • Cell phone allowance
  • Select Business Expenses
To apply please email your resume to:
1744 Maplelawn Troy, MI 48084
T : 248.822.3535
F : 248.614.0388

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